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Privacy Statement
1. Person in Charge of Processing
This privacy policy applies to the website operated by Soins complexes à domicile pour enfants (referred to in this policy as "we," "us," or "our"). We are subject to Quebec Law 25 (An Act to modernize legislative provisions as regards the protection of personal information, S.Q. 2021, c. 25), which governs how we collect, use, disclose, and retain personal information about visitors and clients of our website.
As a health-sector organization serving families of children with complex care needs, we take our obligations under Quebec Law 25 seriously. This policy explains in plain language what personal information we collect, why we collect it, who we share it with, and what rights you have over your own information.
2. Personal Information Collected
We collect personal information only to the extent necessary for the purposes described in this policy. The categories below reflect what is actually collected through our website and its integrated services.
2.1 Browsing and Technical Information
- IP address
- Device identifiers (browser type, operating system, screen resolution)
- Pages visited and navigation path
- Session duration
- Approximate geographic location (derived from IP address, city or region level)
- Navigation behavior (clicks, scroll depth, interactions)
This information is collected automatically when you visit our website, primarily through our analytics service (Google Analytics 4) and our consent management platform (Moelleux by Horizon-Cumulus).
2.2 Consent Preferences
- Your cookie consent choices (which categories of cookies you have accepted or declined)
- IP address associated with the consent record
This information is stored by our consent management platform, Moelleux (operated by Horizon-Cumulus, Joliette, Quebec), and is retained to demonstrate that your consent was validly obtained.
2.3 Newsletter Subscription Information
- Email address
- Any optional profile information you provide when subscribing (such as your name or preferred language)
This information is collected when you voluntarily subscribe to our newsletter or communications.
2.4 Health-Related Information (Dedicated Subsection)
Important notice regarding health information: Our organization provides complex home care services for children. If you contact us directly — by email, telephone, or through a contact form — to inquire about or request care services, you may voluntarily share health-related information about a child or family member (such as a diagnosis, care needs, or medical history). This information is considered sensitive personal information under Quebec Law 25 and is subject to heightened protection.
We collect health-related information only when you provide it to us directly and only to the extent necessary to assess or deliver the care services you are requesting. We do not collect health information through automated tracking technologies on our website.
3. Purposes of Processing
We use your personal information only for the specific purposes listed below. Each purpose is tied to a legal basis under Quebec Law 25.
3.1 Website Analytics and Performance Measurement
Data used: Device identifiers, IP address, pages visited, session duration, navigation behavior, approximate location.
Purpose: To understand how visitors use our website, identify which pages are most helpful, and improve the overall experience for families seeking information about our services.
Service used: Google Analytics 4 (Google LLC, United States).
Legal basis: Your consent, obtained through our Moelleux consent banner before any analytics cookies are activated.
3.2 Consent Management
Data used: Consent preferences, IP address.
Purpose: To record and honor your cookie consent choices, and to demonstrate compliance with Quebec Law 25's consent requirements. A preference cookie named moelleux_{site_key} is stored in your browser for up to 13 months to remember your choices.
Service used: Moelleux by Horizon-Cumulus (Joliette, Quebec). Consent records are hosted in Quebec (OVH, Beauharnois).
Legal basis: Legal obligation (Quebec Law 25 requires us to obtain and document consent for non-essential cookies).
3.3 Website Display and Functionality
Data used: IP address, device identifiers.
Purpose: To render web fonts correctly and ensure the visual presentation of our website is consistent across devices.
Service used: Google Fonts (Google LLC, United States). Your browser makes a direct request to Google's servers to load fonts, which may transmit your IP address to Google.
Legal basis: Your consent, obtained through our Moelleux consent banner before functional resources are loaded.
3.4 Newsletter and Communications
Data used: Email address, optional profile information.
Purpose: To send you updates, resources, and information relevant to complex home care for children, when you have subscribed to receive them.
Legal basis: Your consent, given at the time of subscription. You may withdraw your consent at any time (see Section 7).
3.5 Care Services Inquiry and Delivery
Data used: Contact information and any health-related information you voluntarily share.
Purpose: To respond to your inquiry, assess care needs, and coordinate or deliver complex home care services for children.
Legal basis: Your consent (given when you contact us), and in some cases a legal obligation arising from applicable health legislation in Quebec.
4. Third Parties and Processors
We work with a limited number of third-party service providers to operate our website. The table below identifies each provider, what they do, how they are categorized, and whether they process your personal information outside Quebec.
| Name | Purpose | Category | Transfer Outside Quebec |
|---|---|---|---|
| Moelleux (by Horizon-Cumulus, Joliette, QC) | Consent management platform — records and stores your cookie preferences; hosts this privacy policy. Data stored in Quebec (OVH Beauharnois). | Essential | No — data remains in Quebec |
| Google Analytics 4 (Google LLC) | Audience measurement and website traffic analysis — generates statistical reports on visitor behavior. | Analytics | Yes — United States |
| Google Fonts (Google LLC) | Delivers web fonts for optimized text display on our website. | Functional | Yes — United States |
We do not sell your personal information to any third party. We do not use your personal information for targeted advertising or retargeting.
5. Transfers Outside Quebec
Two of our third-party service providers transfer personal information outside Quebec to the United States. Under Quebec Law 25 (section 17), we are required to disclose these transfers and to ensure that personal information transferred outside Quebec receives a level of protection equivalent to that provided by Quebec law.
5.1 Google Analytics 4
When you consent to analytics cookies, data including your device identifiers, IP address, pages visited, session duration, navigation behavior, and approximate location is transmitted to and processed by Google LLC in the United States. Google LLC participates in data processing frameworks that include contractual safeguards for international data transfers. IP anonymization is enabled to limit the precision of location data transmitted.
5.2 Google Fonts
When our website loads web fonts, your browser sends a request directly to Google's servers in the United States, which may include your IP address and device identifiers. This transfer occurs as part of the technical rendering of our website.
5.3 Privacy Impact Assessment (PIA)
Prior to enabling services that transfer personal information outside Quebec, we conducted a Privacy Impact Assessment (PIA — also referred to as an EFVP, évaluation des facteurs relatifs à la vie privée) as required by section 17 of Quebec Law 25. This assessment evaluated the sensitivity of the information transferred, the applicable legal framework in the destination country (United States), and the contractual safeguards in place. The results of this assessment are available upon request by contacting our Person responsible for the protection of personal information (see Section 8).
5.4 Data That Stays in Quebec
Your consent preferences and consent records managed by Moelleux (Horizon-Cumulus) are hosted exclusively in Quebec at OVH's Beauharnois data center. Our website is also hosted in Quebec through Horizon-Cumulus. No data processed by these services leaves Quebec.
6. Retention Period
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The table below summarizes our retention practices.
| Type of Personal Information | Retention Period | Justification |
|---|---|---|
| Cookie consent preferences (Moelleux) | 13 months from the date of consent | Standard consent validity period; allows us to demonstrate that valid consent was obtained without asking you repeatedly. |
| Analytics data (Google Analytics 4) | Up to 14 months (configurable in Google Analytics settings) | Sufficient to identify seasonal trends and year-over-year comparisons for website improvement purposes. |
| Newsletter subscription information | For the duration of your subscription, plus 12 months after unsubscription | Active subscription period plus a reasonable period to handle any follow-up requests or complaints. |
| Care inquiry and health-related information | As required by applicable Quebec health legislation (generally a minimum of 5 years for health records) | Legal obligation under Quebec health law; necessary to support continuity of care and respond to regulatory requirements. |
| General contact and correspondence | 3 years from last contact | Reasonable period to address any follow-up questions or disputes arising from the correspondence. |
When personal information is no longer needed, we destroy or anonymize it in a secure manner so that it can no longer be associated with you.
7. Your Rights
Quebec Law 25 gives you specific rights over your personal information. You may exercise any of these rights at any time by contacting our Person responsible for the protection of personal information (see Section 8).
- Right of access: You have the right to ask us whether we hold personal information about you, and to receive a copy of that information in a clear and understandable format.
- Right of rectification: If personal information we hold about you is inaccurate, incomplete, or ambiguous, you have the right to ask us to correct it. If the information has been shared with third parties, we will notify them of the correction where feasible.
- Right of erasure (deletion): You have the right to ask us to delete personal information that we collected, used, or disclosed in violation of the law, or that is no longer necessary for the purposes for which it was collected. Some information may be subject to legal retention obligations that limit our ability to delete it immediately.
- Right of portability: You have the right to receive personal information that you provided to us in a structured, commonly used technological format, and to request that we transmit it to another organization where technically feasible.
- Right to withdraw consent: Where we rely on your consent as the legal basis for processing your personal information (including analytics cookies, functional cookies, and newsletter subscriptions), you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent for cookies, update your preferences using our consent banner. To unsubscribe from our newsletter, use the unsubscribe link in any email we send you, or contact us directly.
We will respond to your request within 30 days of receiving it, as required by Quebec Law 25.
If you believe we have not handled your personal information in accordance with Quebec Law 25, you have the right to file a complaint with the Quebec Information Access Commission (CAI) at https://www.cai.gouv.qc.ca.
8. Person Responsible for the Protection of Personal Information
In accordance with section 3.1 of Quebec Law 25, we have designated a Person responsible for the protection of personal information within our organization. This person oversees our compliance with Quebec Law 25, handles requests related to your rights, and serves as your point of contact for any privacy-related question or concern.
| Name | Hema Patel |
|---|---|
| Title | Docteur |
| info@soinscomplexesadomicilepourenfants.com | |
| Phone | 1.514-412-4420 |
You may contact our Person responsible for the protection of personal information at any time to exercise your rights, ask a question about this policy, or report a concern. We are committed to responding to all requests within 30 days, as required by Quebec Law 25.
9. Effective Date and Versioning
This privacy policy takes effect on 22 juin 2026 and supersedes any previous version.
Current version: 1
We may update this policy from time to time to reflect changes in our practices, the services we use, or our legal obligations under Quebec Law 25. When we make a material change, we will update the effective date and version number above. We encourage you to review this policy periodically. Continued use of our website after a revised policy has been posted constitutes your acknowledgment of the updated terms.
This policy was generated and is hosted by Moelleux, a consent management and privacy policy platform operated by Horizon-Cumulus (9322-8310 Québec inc.), Joliette, Quebec.